FAQ

Making sure you are happy with the designs you purchase is extremely important for us. Here are answers to some frequently asked questions so you can know what to expect when purchasing from us.

 

Shipping and Delivery

Please add 1-4 days production time prior to shipping.

 

 Ships to Country Method Estimated Time Cost
Within Israel Registered Mail Israel Post  3-7 days FREE
Outside of Israel
Standard Mail, Israel Post

 2-3 weeks*

 

FREE
$10 for packages over 2KG

 * Estimated shipping time does not take include customs, domestic holidays, strikes - anything that is beyond our control.

 

Where Do You Ship From?

We ship from Israel - that's where Eina Design  is located.

 

How long will it take to process my order?

All items are shipped in 2-5 work days from our studio in Israel. If you need your order asap, let us know and we will do our best to speed it up.

 

Do You Ship Internationally?

Yes! most of our orders come from outside of Israel, and we are proud to have designs of ours in homes all over the world.

 

What About Customs and Duties?

If your purchase is held up by customs, any duties and payments are the responsibility of the buyer. The duties vary from country to country, and we cannot estimate nor pay these fees. We attach the proper documentation to speed up the customs process.

 

Can I Track My Package?

We always supply a tracking number, but unless you choose the express shipping option, for certain countries there is no way to track a package after it has left Israel, and the tracking is not always reliable. 

 

What if I don't like what I received?

If for any reason you are not happy with your order, contact us within 14 days from when you received it and we will work out a refund or exchange. We will not cover the shipping cost back. 

Your refund will be issued once we receive your purchase and find it in saleable condition.

 

Help - there is something wrong with my purchase

I take great pride in my craft, but mistakes do happen. If there is a quality issue with your purchase let us know and we will issue a refund. We will also cover shipping costs back.

 

Can I only pay with PayPal?

While we do take payments via PayPal, you do not need a registered PayPal account to purchase. 

You can choose to pay using any major credit card or your PayPal account.

 

Is Your Website Secure?

All transactions are protected by powerful SSL encryption software and PCI compliant transaction processors. We use Shopify as a platform for our site.